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Customer Service Dispatcher
Pasadena, CA Temporary $21.00 - $25.00/hr Onsite
Job Description

Service Coordinator / Customer Relations

Location: La Cañada Flintridge, CA
Employment Type: Temp-to-Hire (TTH)
Schedule: Full-Time | Monday-Friday, 8:00 AM - 5:00 PM

About the Role

We are seeking a high-energy Service Coordinator / Customer Relations professional to be the front line of communication for a fast-growing, service-driven business. This role is ideal for someone who thrives in a high-volume, fast-paced environment, enjoys helping customers, and can juggle multiple communication channels with speed and accuracy.

This position plays a critical role in supporting customers, scheduling service technicians, troubleshooting service issues, and ensuring a seamless customer experience-especially during busy seasons.

What You'll Do

  • Handle a high volume of incoming calls, emails, and text messages from new and existing customers
  • Respond quickly and professionally to questions and service issues via phone, email, and text (approximately 2,000-3,000 texts daily)
  • Troubleshoot customer concerns and determine next steps
  • Schedule service technicians for repairs, service visits, and estimates
  • Coordinate closely with the field service team to ensure timely and accurate scheduling
  • Enter, update, and manage customer information in Microsoft tools and a CRM system (ServiceTitan experience not required)
  • Provide excellent customer service while maintaining efficiency and accuracy in a busy environment

What We're Looking For

  • Strong communication skills - clear, friendly, and confident in person, on the phone, via email, and text
  • Ability to work quickly and stay organized while managing high volumes of requests
  • Tech-savvy and quick to learn new systems (CRM experience preferred)
  • Professional, positive attitude with a customer-first mindset
  • Comfortable working in a fast-paced, high-pressure environment
  • Background in retail, restaurant, hospitality, or other customer-facing roles is strongly preferred

Work Environment & Perks

  • Small, family-owned and operated company with a tight-knit team
  • Lunch provided Monday-Friday
  • Management-sponsored team dinners
  • Free on-site parking included

Schedule Monday- Friday /fully onsite / Pay $21-25hr

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Job Reference: JN -052026-421129